Agentic AI, GenAI, and Platform Accelerators
Built for Enterprise Execution
Work4Flow products are purpose-built to help enterprises onboard, validate, optimize, and scale Agentic AI and GenAI on ServiceNow. Each solution focuses on real execution challenges—readiness gaps, configuration drift, observability, data quality, and platform integration—so teams can move faster with confidence.
The end-to-end foundation for Agentic AI and Now Assist adoption
The AI Onboarding Hub is Work4Flow's unified platform for preparing, enabling, and continuously improving Agentic AI on ServiceNow. It guides teams from readiness validation through remediation and ongoing optimization—reducing risk, rework, and time-to-value.
Validates required plugins, Store apps, and versions needed for Agentic AI and Now Assist. Detects missing or outdated components and flags readiness issues early.
Translates assessment findings into guided fixes. Prioritizes remediation based on effort and ROI across workflows, catalogs, knowledge, and configurations.
Provides runtime observability into Agentic AI workflows. Traces executions step-by-step, identifies bottlenecks, and delivers actionable recommendations to improve performance and reliability.
Evaluates and enhances knowledge articles to ensure they are structured, complete, and optimized for Now Assist and AI Search accuracy.
Improves catalog item quality by standardizing fields, structure, and descriptions so Agentic AI can reliably retrieve and execute requests.
Together, these accelerators form a closed-loop onboarding lifecycle—validate, fix, optimize, and continuously improve AI performance.
Automated CI relationship hygiene for operational accuracy
Automate the discovery and creation of CI relationships in the ServiceNow CMDB with AI agents that suggest mappings, keep admins in control with review workflows, and store confirmed relationships for traceability and governance.
Read MoreContext-aware AI assistance across enterprise knowledge
Tech Assist enables multi-turn, conversational AI experiences inside ServiceNow by connecting Agentic AI with external document sources. It delivers precise answers from large documents without users leaving the platform.
Read MoreReusable GenAI building blocks for ServiceNow
GenAI Core provides foundational components to build, extend, and govern GenAI use cases across workflows, agents, and enterprise experiences.
Read MoreVisibility into GenAI usage and performance
GenAI Observer helps teams monitor how GenAI features are being used, understand behavior trends, and identify optimization opportunities across the platform.
Read MoreFast clarity on GenAI readiness
Evaluates whether your ServiceNow instance is prepared for GenAI capabilities by validating configuration, data quality, and required prerequisites—replacing weeks of manual analysis with automated insights.
Read MoreHigh-performance document ingestion and retrieval using NVIDIA NIM services to power advanced Agentic AI and Now Assist use cases.
Operational visibility into connected environments by bringing OT data into ServiceNow for monitoring and analysis
Automates CRM data and configuration migration from Salesforce to ServiceNow using AI-assisted mapping, phased validation, and real-time dashboards.
Connects Smartsheet with ServiceNow Strategic Portfolio Management to align planning, execution, and delivery.
Mobile access to OT and ServiceNow data to support faster, on-the-ground decision-making.
Explore the full Work4Flow product portfolio on the ServiceNow Store and see how each accelerator supports enterprise execution.