Integrations & Platform Apps

Smartsheet SPM Integration

Seamless Two-Way Sync Between Smartsheet and ServiceNow

Bridge the gap between project management and operational workflows with automated synchronization that keeps your teams aligned and data consistent.

Overview

The Smart Sheet Integration for ServiceNow allows easy, two-way sync between Smartsheet and ServiceNow. This integration enables the linking of project tracking, reporting, and tasks in the Smartsheet application to the operations, tickets, and records in the ServiceNow application.

Thus, by filling the gap between these platforms, it is possible for organizations to have complete visibility and optimize processes while executing projects.

This integration eliminates the need for manual data entry and ensures that project teams and operational teams stay synchronized with real-time updates across both platforms.

Connect your project planning with operational execution seamlessly.

Problem: Disconnected Workflows

Many companies use Smartsheet for project management and ServiceNow for operational tasks, but these solutions operate in isolation.

Manual Data Entry

  • Manual entry of data from Smartsheet to ServiceNow
  • Time-consuming and error-prone processes
  • Delays in updating information across systems

Inconsistent Information

  • Delays caused by outdated information
  • No real-time visibility of project and operation execution statuses
  • Lack of visibility into progress among teams and tools

Data Duplication Risks

  • Risk associated with handling duplicate data
  • Teams struggle to sync updates without integration
  • Increased chance of errors and inconsistencies

Without integration, teams face significant challenges in maintaining data consistency and real-time visibility across project management and operational systems.

How It Works

Smart Sheet integration with ServiceNow links the two systems so that they can share data through rules.

Sync Smartsheet Rows

Sync Smartsheet rows with records in ServiceNow for incidents, requests, tasks, or custom tables.

Automatic Updates

Automatically updated statuses, owners, dates, and key fields.

Real-Time Synchronization

Handling real-time and scheduled synchronization of data.

Field Mapping

Providing an opportunity for teams to configure field mappings without the need for complicated coding.

Data Consistency

Consistency in both systems is being maintained.

Bidirectional Sync

Any updates made in Smartsheet sync automatically back into ServiceNow, and vice versa.

The integration ensures that both teams use current information, eliminating data silos and manual work.

Benefits

1

Removes Need for Manual Work

Reduces the need to enter data twice, hence reducing errors

2

Real-Time Visibility

Synchronizes project and operations information instantly

3

Increased Collaboration

Enforces team alignment on a single data flow

4

Faster Decision-Making

Access accurate information across platforms

5

Increased Productivity

Enables teams to focus on execution, not updates

6

Scaling Integration

Focuses on various use cases within departments

7

Single Source of Truth

Provides consistency for data in Smartsheet and ServiceNow

FAQs

Link your project planning and operational activities with confidence.

Utilize Smart Sheet Integration for ServiceNow to automatically remove the need to manually update and collaborate to ensure that all teams stay aligned in real-time.