Empower on-field technicians with mobile OT incident management
A purpose-built mobile application for ServiceNow that enables real-time incident notifications, rapid updates, and on-site resolution — improving productivity, responsiveness, and operational uptime.
OT Management Mobile delivers mobile access to OT and ServiceNow data for faster, on-the-ground decision-making and operational visibility.
Mobile access to OT and ServiceNow data
On-the-ground decision support
Operational visibility
Unified OT and IT workflows
Real-time monitoring and actions
Access OT and ServiceNow from anywhere with mobile-first workflows.
Link mobile app to ServiceNow and OT systems
See real-time OT and ticket data on device
Take actions and update records from the field
Keep data in sync across OT and IT
Operational Technology teams often rely on desktop-based systems to manage incidents, creating challenges for technicians working in the field:
Delayed awareness of newly assigned OT incidents
Limited mobile access to incident details and updates
Manual communication gaps between field technicians and operations teams
Slower incident resolution due to lack of real-time tools
Increased downtime and reduced operational efficiency
Without a mobile-first OT solution, technicians struggle to respond quickly and effectively to critical incidents.
Track and manage OT incidents on the go.
Receive instant alerts for assigned incidents.
Quickly create incidents by scanning asset barcodes.
Add work notes, comments, resolve, and close incidents.
Enrich incident context using AI models trained on OT-specific documentation.
View related OT workforce information (with required plugins).
Reduce mean time to acknowledge and resolve OT incidents.
Enable technicians to work efficiently without returning to desktops.
Address issues quickly to maintain operational continuity.
Keep operations teams aligned with real-time field updates.
Support safe, reliable, and efficient industrial environments.
Install OT Management – Mobile to extend ServiceNow OT incident management to the field and enable real-time, mobile-first operations.