Empower on-field technicians with mobile OT incident management
A purpose-built mobile application for ServiceNow that enables real-time incident notifications, rapid updates, and on-site resolution — improving productivity, responsiveness, and operational uptime.
OT Management – Mobile is a purpose-built mobile application for ServiceNow that empowers on-field technicians in the Operational Technology (OT) environment to manage incidents efficiently while on the move. Designed to extend ServiceNow OT capabilities to mobile devices, this app enables real-time incident notifications, rapid updates, and on-site resolution — improving productivity, responsiveness, and operational uptime.
By bringing OT incident management directly to technicians' mobile devices, organizations can reduce delays, enhance visibility, and ensure faster issue resolution across industrial operations.
Enable technicians to work efficiently without returning to desktops—reduce mean time to acknowledge and resolve OT incidents with real-time, mobile-first operations.
Mobile-first. Real-time. Field-ready.
Operational Technology teams often rely on desktop-based systems to manage incidents, creating challenges for technicians working in the field:
Delayed awareness of newly assigned OT incidents
Limited mobile access to incident details and updates
Manual communication gaps between field technicians and operations teams
Slower incident resolution due to lack of real-time tools
Increased downtime and reduced operational efficiency
Without a mobile-first OT solution, technicians struggle to respond quickly and effectively to critical incidents.
OT Management – Mobile integrates seamlessly with the ServiceNow platform and Agent Mobile application to deliver OT incident management on mobile devices.
Offers a dedicated mobile app launcher for OT incident management within the ServiceNow Agent Mobile application.
Sends instant notifications when OT incidents are created or assigned to keep technicians informed in real time.
Allows technicians to view, update, comment, resolve, and close OT incidents directly from mobile devices.
Enables incident creation using barcode scanning for faster asset identification and incident logging.
Enables technicians to add work notes, comments, and attachments in real time while on-site.
Once installed, field technicians can manage the complete OT incident lifecycle directly from their mobile devices.
Track and manage OT incidents on the go.
Receive instant alerts for assigned incidents.
Quickly create incidents by scanning asset barcodes.
Add work notes, comments, resolve, and close incidents.
Enrich incident context using AI models trained on OT-specific documentation.
View related OT workforce information (with required plugins).
Reduce mean time to acknowledge and resolve OT incidents.
Enable technicians to work efficiently without returning to desktops.
Address issues quickly to maintain operational continuity.
Keep operations teams aligned with real-time field updates.
Support safe, reliable, and efficient industrial environments.
Install OT Management – Mobile to extend ServiceNow OT incident management to the field and enable real-time, mobile-first operations.