Agentic AI – Optimizer

Agentic AI Observability & Performance Optimization for ServiceNow

An advanced Agentic AI observability and performance optimization platform for ServiceNow. Provides end-to-end visibility into AI workflows, agents, tasks, and tools, enabling organizations to monitor execution behavior, identify inefficiencies, and continuously improve AI performance.

Experience the Product in Action

Overview

As enterprises increasingly adopt Agentic AI on ServiceNow, AI-powered workflows are becoming critical to daily operations across ITSM, CSM, HRSD, and platform-wide use cases. While many organizations successfully deploy AI agents and workflows, a major challenge remains: understanding how these AI systems actually perform in real-world execution.

Agentic AI – Optimizer is an advanced Agentic AI observability and performance optimization platform for ServiceNow. It provides end-to-end visibility into AI workflows, agents, tasks, and tools, enabling organizations to monitor execution behavior, identify inefficiencies, and continuously improve AI performance.

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Unlike traditional dashboards that focus only on adoption or governance, Agentic AI – Optimizer functions as an operational command center for Agentic AI, helping teams answer the most important question:

Is our AI working well—and how can we make it better?

The Growing Complexity of Agentic AI in ServiceNow

Agentic AI introduces autonomous decision-making, multi-step workflows, and intelligent tool usage within ServiceNow.

AI agents interact with multiple systems:

Multiple AI agents operate simultaneously
Workflows span across departments and platforms
Tools are invoked dynamically
Complex multi-step decision-making processes

As AI usage grows, challenges increase:

Latency, retries, and failures increase
Token usage and cost become harder to track
Performance bottlenecks are difficult to identify
Root cause analysis requires deep investigation

Without proper AI observability, organizations are left with limited visibility into execution behavior, creating blind spots that negatively impact performance, cost, reliability, and user trust.

Problem: Why AI Observability Is Critical

Organizations implementing Agentic AI workflows in ServiceNow often face a lack of operational visibility.

Limited Execution Visibility

How workflows execute step by step
Which agents are involved
Which tools are invoked
Where failures or delays occur

Difficulty Diagnosing Issues

Root cause analysis requires manual log inspection
Failures are discovered after user complaints
Performance bottlenecks are hard to pinpoint

No Clear Performance Metrics

AI agent latency
Retry counts
Tool failures
Token consumption and efficiency

Reduced ROI from AI Investments

Inefficient workflows remain unoptimized
Costs increase due to retries and excessive token usage
User satisfaction declines
Business value from AI remains limited

These challenges reduce AI workflow success rates, increase operational costs, and limit the overall ROI of Agentic AI implementations.

How It Works

Agentic AI – Optimizer acts as an operational command center for Agentic AI.

Captures Real-Time Data

Captures real-time AI workflow execution data

Tracks AI Components

Tracks AI agents, tasks, tools, messages, retries, and outputs

Visualizes Executions

Visualizes executions using node maps and content trees

Performance Dashboard

Provides a centralized performance dashboard with actionable metrics

Workflow Filtering

Enables filtering by ITSM, CSM, HRSD, and Platform workflows

Continuous Monitoring

Enables continuous AI performance monitoring and optimization without manual log analysis

This approach enables continuous AI performance monitoring and optimization without manual log analysis.

Benefits

End-to-End AI Observability

Across ServiceNow workflows

Real-Time AI Performance Monitoring

With actionable insights

Faster AI Issue Detection

And resolution

Reduced AI Latency

And failure rates

Optimized AI Agent Efficiency

And workflow performance

Improved User Experience

And AI reliability

Higher ROI

From Agentic AI investments

FAQs

Gain complete visibility into your Agentic AI workflows on ServiceNow with confidence.

Use Agentic AI – Optimizer to monitor performance, detect issues early, and continuously improve AI efficiency.