Assess, monitor, and improve AI-driven outputs across ServiceNow
An advanced generative AI analytics accelerator that empowers organizations to evaluate and enhance AI effectiveness across Virtual Agent, AI Search, summaries, and workflows with intelligent scoring and continuous monitoring.
GenAI Observer is an advanced generative AI analytics accelerator for the ServiceNow platform that empowers organizations to assess, monitor, and improve AI-driven outputs across Virtual Agent, AI Search, summaries, and workflows. Built for rapid deployment, this app combines intelligent scoring, automated insights, and continuous monitoring to elevate AI effectiveness and operational quality with minimal manual intervention.
Gain fast insights into GenAI performance without building custom analytics tools—proactively surface improvement opportunities and automate evaluation for smarter AI tuning.
Transparent AI. Actionable insights. Continuous improvement.
GenAI Observer integrates directly with your ServiceNow instance to provide robust evaluation and monitoring of GenAI outputs.
Automatically scores model summaries, search relevance, and prompt quality using customizable criteria.
Uses GenAI analysis to recommend improvements and highlight areas requiring human review.
Centralized dashboards show trends, health metrics, and improvement opportunities for your GenAI-powered experiences.
Evaluates summary generation quality, AI Search accuracy, and case intelligence to inform readiness and optimization efforts.
Works natively with existing workflows, AI Search, and Virtual Agent services for unified insights and actionability.
AI evaluation is delivered continuously across your ServiceNow environment—so teams can monitor, score, and optimize AI outputs in real time.
Score and optimize prompts with actionable feedback.
Compare performance across models, datasets, or use cases to ensure scalable results.
Continuous oversight of GenAI output quality and trends over time.
Automate thumbs-up/down quality feedback from users to refine AI effectiveness.
Identify knowledge base articles needing updates and score them for relevance.
Gain fast insights into GenAI performance without building custom analytics tools.
Proactively surface improvement opportunities in summaries, search, and prompt design.
Let GenAI Observer automate evaluation and recommendation for your AI assets.
Equip teams with analytics on AI behavior for smarter tuning and strategy decisions.
Monitor effectiveness and iterate faster for tangible business impact.
Install GenAI Observer today to monitor, score, and optimize your AI outputs — and elevate performance across Virtual Agent, Search, and knowledge workflows.