Assess, monitor, and improve AI-driven outputs across ServiceNow
An advanced generative AI analytics accelerator that empowers organizations to evaluate and enhance AI effectiveness across Virtual Agent, AI Search, summaries, and workflows with intelligent scoring and continuous monitoring.
GenAI Observer gives teams visibility into GenAI usage and performance on ServiceNow—helping monitor behavior, understand trends, and identify optimization opportunities.
Visibility into GenAI usage and performance
Behavior and trend monitoring
Optimization opportunities
Platform-wide GenAI insights
Data-driven improvement
Observe and optimize GenAI usage across your ServiceNow platform.
Gather GenAI usage and performance data
Understand behavior and trends
Identify optimization opportunities
Apply improvements and track impact
Score and optimize prompts with actionable feedback.
Compare performance across models, datasets, or use cases to ensure scalable results.
Continuous oversight of GenAI output quality and trends over time.
Automate thumbs-up/down quality feedback from users to refine AI effectiveness.
Identify knowledge base articles needing updates and score them for relevance.
Gain fast insights into GenAI performance without building custom analytics tools.
Proactively surface improvement opportunities in summaries, search, and prompt design.
Let GenAI Observer automate evaluation and recommendation for your AI assets.
Equip teams with analytics on AI behavior for smarter tuning and strategy decisions.
Monitor effectiveness and iterate faster for tangible business impact.
GenAI Observer is an AI assessment and monitoring app that evaluates GenAI outputs across your ServiceNow environment — helping you improve quality and consistency.
It works across Virtual Agent, AI Search, Now Assist summaries, and ServiceNow workflow outputs.
GenAI capabilities and compatible ServiceNow releases are required, but no additional paid modules are needed for core functionality.
Yes — metrics and scoring logic can be tailored to your organization's standards.
GenAI Observer is available for free download from the ServiceNow Store, subject to ServiceNow platform eligibility and any custom table licensing.
Install GenAI Observer today to monitor, score, and optimize your AI outputs — and elevate performance across Virtual Agent, Search, and knowledge workflows.