Assess, monitor, and improve AI-driven outputs across ServiceNow
An advanced generative AI analytics accelerator that empowers organizations to evaluate and enhance AI effectiveness across Virtual Agent, AI Search, summaries, and workflows with intelligent scoring and continuous monitoring.
GenAI Observer gives teams visibility into GenAI usage and performance on ServiceNow—helping monitor behavior, understand trends, and identify optimization opportunities.
Visibility into GenAI usage and performance
Behavior and trend monitoring
Optimization opportunities
Platform-wide GenAI insights
Data-driven improvement
Observe and optimize GenAI usage across your ServiceNow platform.
Gather GenAI usage and performance data
Understand behavior and trends
Identify optimization opportunities
Apply improvements and track impact
Score and optimize prompts with actionable feedback.
Compare performance across models, datasets, or use cases to ensure scalable results.
Continuous oversight of GenAI output quality and trends over time.
Automate thumbs-up/down quality feedback from users to refine AI effectiveness.
Identify knowledge base articles needing updates and score them for relevance.
Gain fast insights into GenAI performance without building custom analytics tools.
Proactively surface improvement opportunities in summaries, search, and prompt design.
Let GenAI Observer automate evaluation and recommendation for your AI assets.
Equip teams with analytics on AI behavior for smarter tuning and strategy decisions.
Monitor effectiveness and iterate faster for tangible business impact.
Install GenAI Observer today to monitor, score, and optimize your AI outputs — and elevate performance across Virtual Agent, Search, and knowledge workflows.