Foundational GenAI Platform Extension for ServiceNow
GenAI Core is a foundational generative AI platform extension for ServiceNow that empowers organizations to reimagine Virtual Agent, AI Search, and workflow intelligence with advanced GenAI capabilities.
GenAI Core is a foundational generative AI platform extension for ServiceNow that empowers organizations to reimagine Virtual Agent, AI Search, and workflow intelligence with advanced GenAI capabilities.
Built on the trusted ServiceNow platform, this app enables rapid deployment of powerful AI-based content evaluation, optimization frameworks, and next-generation automated insights — helping IT, support, and business teams deliver smarter, faster experiences.
For related solutions, explore our Agentic AI Optimizer or contact us to schedule a demo.
Rapidly deploy GenAI-driven evaluation and optimization across content, search, and agent experiences — without leaving the platform.
Evaluate. Optimize. Deliver better experiences.
Organizations scaling Virtual Agent and AI Search need consistent, high-quality content — at speed.
Variations in tone, structure, and completeness reduce the accuracy of Virtual Agent responses and degrade AI Search relevance.
Human-led evaluation and editing takes time, creates bottlenecks, and makes it hard to keep up as content volume grows.
Without consistent scoring and governance criteria, teams optimize content differently — producing uneven outcomes across workflows and channels.
Without automated insights and recommendations, content quality drifts over time — leading to lower deflection and longer resolution cycles.
Without a repeatable evaluation and optimization framework, organizations struggle to maintain high-quality experiences across Virtual Agent, AI Search, and core workflows.
GenAI Core integrates generative AI directly into Virtual Agent, AI Search, and ServiceNow workflows.
Integrates GenAI into Virtual Agent, AI Search, and core workflows for intelligent analysis and optimization without leaving the platform.
Assesses knowledge articles and service catalog content with customizable criteria and produces quality scores with improvement guidance.
Uses engineered prompt templates and GenAI models to evaluate and transform content using consistent best-practice patterns.
Automatically refines and improves existing content to reduce manual editing and boost relevance and consistency at scale.
Admins define and manage evaluation criteria tailored to organizational standards and workflow requirements.
Delivers optimized recommendations and insights across Virtual Agent and Search to improve outcomes and user satisfaction.
Automatically analyzes and scores content quality using generative AI.
Provides actionable recommendations and enhancements for knowledge and service content.
Administrators define flexible criteria to tailor assessments.
Delivers refined insights across Virtual Agent and Search experiences.
Works directly within the ServiceNow platform ecosystem for smooth adoption.
Leverages reusable templates and optimization frameworks to standardize quality and accelerate deployments.
Deploy advanced generative AI capabilities without extensive custom development.
Improve Virtual Agent responses and AI Search results with higher-quality content.
Automatically optimize content quality and consistency at scale.
Leverage AI insights to improve operational decisions and workflow relevance.
Maximize impact from AI investments through integrated optimization tools.
Standardize evaluation criteria to enforce consistent quality across teams and workflows.
Install GenAI Core, elevate content quality and workflow intelligence, and empower your Virtual Agent and AI Search experiences with intelligent insights and streamlined optimization.