Foundational GenAI Platform Extension for ServiceNow
GenAI Core is a foundational generative AI platform extension for ServiceNow that empowers organizations to reimagine Virtual Agent, AI Search, and workflow intelligence with advanced GenAI capabilities.
GenAI Core is a foundational generative AI platform extension for ServiceNow that empowers organizations to reimagine Virtual Agent, AI Search, and workflow intelligence with advanced GenAI capabilities.
It provides reusable building blocks to build, extend, and govern GenAI use cases across workflows, agents, and enterprise experiences.
Reusable GenAI building blocks for ServiceNow
Virtual Agent and AI Search enhancement
Workflow and agent intelligence at scale
Governance and extension capabilities
Enterprise-grade GenAI experiences
GenAI Core integrates with your ServiceNow instance to deliver foundational GenAI capabilities through a clear adoption path.
Add GenAI building blocks to your platform and workflows
Set up Virtual Agent, AI Search, and agent intelligence
Apply governance and security across GenAI use cases
Roll out enterprise-grade GenAI experiences at scale
Organizations scaling Virtual Agent and AI Search need consistent, high-quality content — at speed.
Variations in tone, structure, and completeness reduce the accuracy of Virtual Agent responses and degrade AI Search relevance.
Human-led evaluation and editing takes time, creates bottlenecks, and makes it hard to keep up as content volume grows.
Without consistent scoring and governance criteria, teams optimize content differently — producing uneven outcomes across workflows and channels.
Without automated insights and recommendations, content quality drifts over time — leading to lower deflection and longer resolution cycles.
Without a repeatable evaluation and optimization framework, organizations struggle to maintain high-quality experiences across Virtual Agent, AI Search, and core workflows.
Automatically analyzes and scores content quality using generative AI.
Provides actionable recommendations and enhancements for knowledge and service content.
Administrators define flexible criteria to tailor assessments.
Delivers refined insights across Virtual Agent and Search experiences.
Works directly within the ServiceNow platform ecosystem for smooth adoption.
Leverages reusable templates and optimization frameworks to standardize quality and accelerate deployments.
Deploy advanced generative AI capabilities without extensive custom development.
Improve Virtual Agent responses and AI Search results with higher-quality content.
Automatically optimize content quality and consistency at scale.
Leverage AI insights to improve operational decisions and workflow relevance.
Maximize impact from AI investments through integrated optimization tools.
Standardize evaluation criteria to enforce consistent quality across teams and workflows.
Install GenAI Core, elevate content quality and workflow intelligence, and empower your Virtual Agent and AI Search experiences with intelligent insights and streamlined optimization.