GenAI Core
Foundational GenAI Platform Extension for ServiceNow
GenAI Core is a foundational generative AI platform extension for ServiceNow that empowers organizations to reimagine Virtual Agent, AI Search, and workflow intelligence with advanced GenAI capabilities.
Overview
GenAI Core is a foundational generative AI platform extension for ServiceNow that empowers organizations to reimagine Virtual Agent, AI Search, and workflow intelligence with advanced GenAI capabilities.
It provides reusable building blocks to build, extend, and govern GenAI use cases across workflows, agents, and enterprise experiences.
Reusable GenAI building blocks for ServiceNow
Virtual Agent and AI Search enhancement
Workflow and agent intelligence at scale
Governance and extension capabilities
Enterprise-grade GenAI experiences
How it works
GenAI Core integrates with your ServiceNow instance to deliver foundational GenAI capabilities through a clear adoption path.
Extend
Add GenAI building blocks to your platform and workflows
Configure
Set up Virtual Agent, AI Search, and agent intelligence
Govern
Apply governance and security across GenAI use cases
Scale
Roll out enterprise-grade GenAI experiences at scale
The Content Quality Challenge
Organizations scaling Virtual Agent and AI Search need consistent, high-quality content — at speed.
Inconsistent Knowledge and Catalog Content
Variations in tone, structure, and completeness reduce the accuracy of Virtual Agent responses and degrade AI Search relevance.
Manual Reviews Don’t Scale
Human-led evaluation and editing takes time, creates bottlenecks, and makes it hard to keep up as content volume grows.
No Shared Evaluation Criteria
Without consistent scoring and governance criteria, teams optimize content differently — producing uneven outcomes across workflows and channels.
Missed Optimization Opportunities
Without automated insights and recommendations, content quality drifts over time — leading to lower deflection and longer resolution cycles.
Without a repeatable evaluation and optimization framework, organizations struggle to maintain high-quality experiences across Virtual Agent, AI Search, and core workflows.
Key Capabilities
Generative AI Content Evaluation
Automatically analyzes and scores content quality using generative AI.
Automated Content Optimization
Provides actionable recommendations and enhancements for knowledge and service content.
Custom Evaluation Criteria
Administrators define flexible criteria to tailor assessments.
AI-Driven Insights
Delivers refined insights across Virtual Agent and Search experiences.
Platform Native Integration
Works directly within the ServiceNow platform ecosystem for smooth adoption.
Prompt & Framework Reuse
Leverages reusable templates and optimization frameworks to standardize quality and accelerate deployments.
Benefits
Accelerated AI Adoption
Deploy advanced generative AI capabilities without extensive custom development.
Smarter Content Experiences
Improve Virtual Agent responses and AI Search results with higher-quality content.
Reduced Manual Effort
Automatically optimize content quality and consistency at scale.
Better Decision Support
Leverage AI insights to improve operational decisions and workflow relevance.
Enhanced ROI on AI Workflows
Maximize impact from AI investments through integrated optimization tools.
Platform-First Governance
Standardize evaluation criteria to enforce consistent quality across teams and workflows.
FAQs
It is a generative AI foundation app for ServiceNow that enhances Virtual Agent, AI Search, and workflows with advanced AI content evaluation and optimization.
GenAI Core works across Virtual Agent, AI Search, and ServiceNow workflows to provide AI-powered content insights.
No — aside from compatible ServiceNow releases, no special dependencies are required for basic functionality.
Yes — the app includes configurable criteria management to tailor GenAI assessments to your organizational needs.
GenAI Core is provided as a free app in the ServiceNow Store.
Unlock next-gen generative AI capabilities today.
Install GenAI Core, elevate content quality and workflow intelligence, and empower your Virtual Agent and AI Search experiences with intelligent insights and streamlined optimization.