AI Assistant for ServiceNow OT Incident Resolution
An AI assistant embedded in ServiceNow workspaces that guides frontline teams to resolve OT incidents faster and more safely. Built for industrial environments with incident data, real-time context, and optional document grounding.
Agentic AI Tech Assist provides technical assistance powered by Agentic AI on ServiceNow—accelerating resolution and scaling support for agents, workflows, and tools.
Technical assistance powered by Agentic AI
Faster resolution and scaled support
Agents, workflows, and tools support
ServiceNow-native guidance
Continuous improvement from usage
Get contextual technical assistance where you work in ServiceNow.
Request help from within workflows or tools
Get step-by-step guidance and recommendations
Implement fixes with confidence
Build knowledge from repeated patterns
Tailored to the record
Across Claude Instant 1.2, Claude 3.5 Sonnet, OpenAI GPT-3.5 and GPT-4
Using Box to S3 content
In an iframe
With role-based access control
With low overhead
And reduced downtime
And improved productivity
For industrial environments
And transfer through document grounding and conversational memory
Through fewer escalations and quicker time to fix
Get started now. Install the app, set x_w4f_tech_assist.TechAssistModelTypes and connect your preferred LLM providers.