AI Assistant for ServiceNow OT Incident Resolution
An AI assistant embedded in ServiceNow workspaces that guides frontline teams to resolve OT incidents faster and more safely. Built for industrial environments with incident data, real-time context, and optional document grounding.
Tech Assist is an AI assistant embedded in ServiceNow workspaces that guides frontline teams to resolve OT incidents faster and more safely. It can operate with LLMs alone or enhance answers with your operational documents. It renders in an iframe inside the ServiceNow workspace for a seamless user experience.
The solution is built for industrial environments and leverages incident data, real-time context, and optional document grounding to provide step-by-step guidance. It does not store personal, health, government, or other sensitive data.
Tech Assist provides intelligent, context-aware guidance directly within the ServiceNow workspace, enabling frontline teams to resolve incidents faster while maintaining safety and compliance standards.
Faster resolution. Safer operations. Better outcomes.
Tech Assist integrates seamlessly into ServiceNow workspaces to provide intelligent guidance for OT incident resolution.
Tech Assist appears as a tabbed iframe inside the OT Incident workspace so analysts can access guidance without leaving the record.
Admins can select Claude Instant 1.2, Claude 3.5 Sonnet, OpenAI GPT-3.5 and GPT-4 through configuration using secure connections and credentials. Box OAuth 2.0 or JWT tokens enable document ingestion to S3.
Admins can toggle whether responses consider documents stored in S3 or operate with LLMs only.
Tech Assist preserves prior prompts and responses to maintain context and continuity across follow-ups.
A dedicated logs table stores LLM requests and responses. Errors are handled gracefully and captured for debugging.
This approach enables seamless integration and intelligent guidance directly within the ServiceNow workspace.
Tailored to the record
Across Claude Instant 1.2, Claude 3.5 Sonnet, OpenAI GPT-3.5 and GPT-4
Using Box to S3 content
In an iframe
With role-based access control
With low overhead
And reduced downtime
And improved productivity
For industrial environments
And transfer through document grounding and conversational memory
Through fewer escalations and quicker time to fix
Get started now. Install the app, set x_w4f_tech_assist.TechAssistModelTypes and connect your preferred LLM providers.