Revolutionizing OT Incident Resolution: AI-Powered Precision for Safer, Smarter, and Faster Outcomes
Powered by NVIDIA Microservices (nv-ingest) and the Now Assist Skill Kit with NowLLM, or AWS Bedrock Claude 3.5 Sonnet and ServiceNow's Now Assist GPT-3.5, we empower technicians with precision guidance to enhance efficiency and ensure safety with real-time OT incident resolution.
Tech - Assist is a cutting-edge solution designed to transform operational technology (OT) incident resolution. Acting as a Q&A bot, it provides real-time, step-by-step guidance to technicians, leveraging either Nvidia Microservice (nv-ingest) and Now Assist Skill Kit with NowLLM or integrating with AWS Bedrock Claude 3.5 Sonnet / ServiceNow's Now Assist GPT-3.5.
This innovative app boosts operational efficiency, ensures safety and compliance, facilitates organizational knowledge retention and transfer, and reduces costs. By offering detailed troubleshooting assistance—covering spare parts and tools—it minimizes downtime and disruptions, driving increased productivity and streamlined operations through the power of artificial intelligence.
Real-time OT incident resolution guidance
NVIDIA Microservices & Now Assist Skill Kit / AWS Bedrock
Safety, compliance & knowledge retention
Troubleshooting with spare parts and tools
Reduced downtime and streamlined operations
Q&A bot for technicians
Gather incident details, get accurate LLM-driven resolution steps, and maintain context across the conversation.
Collect incident information to query the LLM for resolution steps
Considers history of previous prompts and responses for accuracy and continuity
Works with Now Assist Skill Kit, NVIDIA Micro Service, Now Assist GPT-3.5, and AWS Bedrock Claude
From the ServiceNow Store listing.
Gather incident details to query the LLM for resolution steps.
Ensures responses to user prompts are accurate by considering the history of previous prompts and responses to maintain context and continuity.
Integration support with Now Assist Skill Kit, Nvidia Micro Service, ServiceNow's Now Assist GPT3.5 and AWS Bedrock Anthropic Claude 3.5 Sonnet, Claude 1.2 Instant.
The following are required to use this app:
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Get Skill Kit: Tech - Assist from the ServiceNow Store. Free to download. Requires Glide Virtual Agent, Operational Technology Incident Management, and Now Assist ITSM. For Installation Guide and support, see the Store's Links and documents section or contact Work4Flow.