Skill Kit: Tech - Assist
Revolutionizing OT Incident Resolution: AI-Powered Precision for Safer, Smarter, and Faster Outcomes
Powered by NVIDIA Microservices (nv-ingest) and the Now Assist Skill Kit with NowLLM, or AWS Bedrock Claude 3.5 Sonnet and ServiceNow's Now Assist GPT-3.5, we empower technicians with precision guidance to enhance efficiency and ensure safety with real-time OT incident resolution.
Overview
Tech - Assist is a cutting-edge solution designed to transform operational technology (OT) incident resolution. Acting as a Q&A bot, it provides real-time, step-by-step guidance to technicians, leveraging either Nvidia Microservice (nv-ingest) and Now Assist Skill Kit with NowLLM or integrating with AWS Bedrock Claude 3.5 Sonnet / ServiceNow's Now Assist GPT-3.5.
This innovative app boosts operational efficiency, ensures safety and compliance, facilitates organizational knowledge retention and transfer, and reduces costs. By offering detailed troubleshooting assistance—covering spare parts and tools—it minimizes downtime and disruptions, driving increased productivity and streamlined operations through the power of artificial intelligence.
Real-time OT incident resolution guidance
NVIDIA Microservices & Now Assist Skill Kit / AWS Bedrock
Safety, compliance & knowledge retention
Troubleshooting with spare parts and tools
Reduced downtime and streamlined operations
Q&A bot for technicians
How it works
Gather incident details, get accurate LLM-driven resolution steps, and maintain context across the conversation.
Gather incident details
Collect incident information to query the LLM for resolution steps
Context-aware responses
Considers history of previous prompts and responses for accuracy and continuity
Integration flexibility
Works with Now Assist Skill Kit, NVIDIA Micro Service, Now Assist GPT-3.5, and AWS Bedrock Claude
Key features
From the ServiceNow Store listing.
Gather incident details to query the LLM
Gather incident details to query the LLM for resolution steps.
Context and continuity
Ensures responses to user prompts are accurate by considering the history of previous prompts and responses to maintain context and continuity.
Integration support
Integration support with Now Assist Skill Kit, Nvidia Micro Service, ServiceNow's Now Assist GPT3.5 and AWS Bedrock Anthropic Claude 3.5 Sonnet, Claude 1.2 Instant.
App details & requirements
Version details
- App scope: x_w4f_tech_assist
- Pricing: Free
- Latest version: 2.0.4
- Compatibility: Zurich, Yokohama, Xanadu Patch 3, Xanadu
- Application type: Generative AI
- Custom table count: 1
Requirements
The following are required to use this app:
- Glide Virtual Agent
- Operational Technology Incident Management - 2.0.2
- Now Assist ITSM
Ratings and reviews
No reviews yet. Be the first one to review this app on the ServiceNow Store.
FAQs
Tech - Assist is a cutting-edge solution designed to transform operational technology (OT) incident resolution. It acts as a Q&A bot providing real-time, step-by-step guidance to technicians, leveraging NVIDIA Microservices and Now Assist Skill Kit with NowLLM, or AWS Bedrock Claude 3.5 Sonnet and ServiceNow's Now Assist GPT-3.5. It boosts efficiency, ensures safety and compliance, and reduces costs through detailed troubleshooting assistance.
You need Glide Virtual Agent, Operational Technology Incident Management - 2.0.2, and Now Assist ITSM. For full installation details, see the Links and documents section on the ServiceNow Store listing.
Integration support with Now Assist Skill Kit, Nvidia Micro Service, ServiceNow's Now Assist GPT-3.5, and AWS Bedrock Anthropic Claude 3.5 Sonnet and Claude 1.2 Instant.
The app is available on the ServiceNow Store. Use the "Get on ServiceNow Store" button above. For the Installation Guide and other documents, open the Links and documents section on the Store page.
Revolutionizing OT Incident Resolution: AI-Powered Precision for Safer, Smarter, and Faster Outcomes.
Get Skill Kit: Tech - Assist from the ServiceNow Store. Free to download. Requires Glide Virtual Agent, Operational Technology Incident Management, and Now Assist ITSM. For Installation Guide and support, see the Store's Links and documents section or contact Work4Flow.