Agentic AI - App Certification Optimizer
Agentic AI for ServiceNow
An agentic AI reviewer that finds issues before you submit a ServiceNow app or update set. It identifies violations, explains what they mean, and recommends ready-to-use fixes so you can meet certification standards with less rework and fewer delays.
What is the App Ceritification Optimizer
App Certification Optimizer helps teams prepare for the final stages of app development by finding issues that could affect Store certification. It identifies violations, recommends ways to resolve them, including updated scripts, and applies the same checks to update sets and their customer updates.
Pre-submission checks based on ServiceNow best practices and general development standards
Violation detection with clear explanations of what each issue means and why it matters
Practical recommendations with ready-to-use script modifications
Update set scanning across Business Rules, Script Includes, and other server and client side logic
Consistent quality, compliance, and control across platform customizations
How App Certification Optimizer works
Four stages take you from review to submission with fewer surprises. Issues are identified, and fixes are recommended. Your team decides which recommendations to apply.
Scan
Review your application, update sets, and their associated customer updates, with a focus on executable logic.
Detect
Identify deviations from ServiceNow best practices and general development standards, along with an explanation of why each issue matters.
Recommend
Get optimized solutions and corrective script suggestions for each issue that is identified.
Resolve
Your team reviews the recommendations, applies the changes it needs, and moves toward submission with less manual code review.
ServiceNow App Certification Challenges
ServiceNow app certification can take time and effort when teams do not have the right checks in place.
Rejections During Store Certification
- Missed violations can result in rejections
- Inconsistent coding practices across applications
- Release timelines can get pushed back
Slow Manual Reviews
- Reviews take significant time
- Issues are often discovered late in the development lifecycle
- Manual checks can lead to missed issues
Limited Visibility
- Limited visibility into potentially risky scripts
- Difficult to track issues across applications
- Update sets do not always get comprehensive analysis
Fragmented Guidance
- Difficult to apply standards consistently at scale
- Guidance is spread across teams and processes
- Compliance practices vary between teams
These challenges can lead to certification delays, additional rework, and missed release deadlines.
App Certification Optimizer Key Features
Pre-submission Checks
Find issues before Store submission so your team can address them before rejection becomes a possibility.
Violation Detection
Identify deviations from ServiceNow best practices and general development standards.
Actionable Recommendations
Get suggested script updates for every issue that is identified.
Update Set Scanning
Scan update sets and their associated customer updates, with a focus on scripts such as Business Rules, Script Includes, and other server and client side logic.
Centralized Tracking
Keep track of reviews from start to finish in one place.
No External Connections Required
Built for admins and developers who work directly in the ServiceNow UI.
Certification Acceleration
Reduce the need for manual code review and make the ServiceNow Store certification process more efficient.
App Certification Optimizer Benefits
Reduced Certification Rework
Catch issues before submission instead of finding them during the certification review.
Faster Release Cycles
Keep release timelines more predictable by reducing delays caused by late-stage findings.
Stronger Compliance
Stay aligned with platform and Store guidelines across applications and platform customizations.
Consistent Coding Practices
Apply the same standards consistently across teams and environments.
Lower Review Effort
Reduce the amount of manual code review required from admins and developers.
App Certification Optimizer FAQs
Admins, developers, and platform owners preparing ServiceNow applications for Store certification, as well as teams responsible for quality across platform customizations.
Applications, update sets, and their associated customer updates, with a focus on scripts such as Business Rules, Script Includes, and other server and client side logic.
Reviews can be initiated by clicking the Review Code button on custom application records or Update Set records. This creates a review record, and you can track the review progress through the review record or the Now Assist Panel.
No. It identifies violations and recommends corrected scripts. Your team decides which changes to apply.
No. It helps prepare your application and update sets before submission by identifying issues and recommending fixes. Submission and certification remain with ServiceNow.
No. No external connections are required. The application runs within your ServiceNow environment.
App Certification Optimizer is available on the ServiceNow Store. Now Assist Guardian guardrails and execution limits are out of the box ServiceNow capabilities configured on your side. Platform requirements are available on the Store listing.
ServiceNow best practices and general development standards.
By identifying violations before submission and recommending fixes, it reduces manual code review and the rework that can slow down the certification process.
Ready to cut rework and submit with confidence
Get started with App Certification Optimizer and make your ServiceNow app certification process more efficient.