Case Study · Financial Services

How a Fintech Leader Transformed Customer Service Productivity with Agentic AI

A global leader in branded payments and digital commerce engaged Work4Flow to modernize customer service operations using Agentic AI. Their mandate was clear: help agents work faster, automate repetitive investigation tasks, and introduce AI that is low risk, scalable, and aligned to their CSM processes.

Work4Flow partnered with the organization to deploy Agentic AI capabilities within ServiceNow Customer Service Management (CSM), focusing on use cases that reduce manual investigation time and improve agent productivity without disrupting regulated workflows.

Outcomes

• Improved agent productivity through Agentic AI for CSM
• Automated repetitive investigation tasks in customer service workflows
• Scalable, governed AI adoption aligned to branded payments operations

Work4Flow · Published by Work4Flow

Published December 12, 2025