AI Onboarding Program

A structured, 6-week program to operationalize Now Assist and prepare enterprises for Agentic AI on ServiceNow.

Designed to move customers from evaluation to production readiness with clear checkpoints, hands-on guidance, and a roadmap beyond onboarding.

Why AI Onboarding Matters

Many organizations struggle to move from AI enablement to real adoption.

The AI Onboarding Program focuses on readiness, configuration, data hygiene, and operational alignment so Now Assist delivers value safely and consistently.

Avoid stalled AI initiatives after initial enablement

Establish platform and data readiness early

Align stakeholders before agentic capabilities

Reduce rework during later AI expansion

Phase 1

Fulfiller Experience

Focused 6-week engagement with defined checkpoints and clear readiness exit criteria.

Phase 2

Requestor Experience

Guidance to expand AI capabilities to requestors with governance, adoption planning, and experience design.

Phase 3

Agentic Experience

Guidance to introduce agentic workflows safely, with controls, monitoring, and operational maturity.

What Happens in the 6-Week AI Onboarding Program

Phase 1: Fulfiller Experience

Phase 1 is a focused, outcome-driven 6-week engagement with defined checkpoints and a clear readiness exit.

Weeks 0–1: Foundation & Readiness

  • • Validate plugins, roles, configurations, and baseline data readiness.
  • • Align stakeholders and confirm onboarding goals.

Weeks 2–4: Skill Enablement & Validation

  • • Review Now Assist skills across ITSM, CSM, and HRSD.
  • • Validate applicability, scope, and dependencies.
  • • Identify gaps and blockers early.

Weeks 5–6: Readiness Exit & Scale Planning

  • • Confirm readiness status with clear success criteria.
  • • Prepare a roadmap for Requestor and Agentic AI expansion.
Phase 2: Requestor Experience

Guidance to expand AI capabilities to requestors with governance, adoption planning, and experience design.

Phase 3: Agentic Experience

Guidance to introduce agentic workflows safely, with controls, monitoring, and operational maturity.

Who the AI Onboarding Program Is For

1

Enterprises starting with Now Assist

2

Organizations planning Agentic AI adoption

3

Customers needing readiness before scale

4

ServiceNow sellers supporting AI-led accounts

For ServiceNow Sellers

The AI Onboarding Program helps accelerate customer readiness, reduce risk, and create a structured path from enablement to value realization.

Continuous Readiness with AI Onboarding Hub

The AI Onboarding Program is supported by Work4Flow's AI Onboarding Hub, providing continuous readiness checks, validation, and optimization beyond onboarding.

Explore AI Onboarding Hub

Ready to Operationalize Now Assist?

Start your 6-week journey from evaluation to production readiness with structured guidance and clear checkpoints.