Work4Flow- Boost efficiency, expedite deployment to improve ROI & NPS.

Agentic AI Accelerators : Turbo Charge your workflow to improve ROI.

Premier ServiceNow Agentic AI partner, boasting unparalleled implementation experience and the largest selection of Skill Kit apps available on the ServiceNow Store

See Agentic-AI in Action

Agentic AI Apps We Build

Details

Focus

Agentic AI Assessment

Details: Agentic AI & Now-Assist Accelerator to assist in ROI, Reduced time-to-market & risk, Improved Planning, accuracy & Cost-effectiveness.

Platform

Automated KB Generation

Details: Creation of KB articles directly from group resolved tickets, by clustering similar tickets and extracting relevant information.

Platform

CMDB CI Mapping Assist

Details: Automate the process of updating and maintaining CI relationships in the CMDB by analyzing unstructured data sources and comparing them with existing CMDB assets.

OT, Telecom

Agentic AI - Tech Assist and Connectors

Details: Context-aware multi-turn conversations by retrieving relevant content from documents stored in any cloud storage (GDrive, Box, Web, KB etc) using any model (Amazon's bedrock and NVIDIA NIM).

OT, Manufacturing

Knowledge Article Optimizer

Service Catalog Optimizer

Details: Evaluate and improve the quality of knowledge articles/Service Catalog, ensuring they align with hygiene standards and are optimized for NowLLM compatibility.

Platform

Knowledge Article Optimizer

Details: Evaluate and improve the quality of knowledge articles/Service Catalog, ensuring they align with hygiene standards and are optimized for NowLLM compatibility.

Platform

Service Catalog Optimizer

Details: Evaluate and improve the quality of knowledge articles/Service Catalog, ensuring they align with hygiene standards and are optimized for NowLLM compatibility.

Platform

Prompt Optimizer

Details: To evaluate and refine user prompts for clarity, relevance, and completeness to ensure optimal responses from Now Assist and GenAI models.

Platform

App Certification Optimizer

Details: Automate evaluation of the applications against app certification guidelines and suggest fixes before apps get submitted for the certification process reducing back and forth feedback.

Platform

Agentic AI Observer

Continual Monitoring

Continuously monitor the health and functionality of GenAI deployments, ensuring peak performance and reliability, delivering precise root-cause analysis, empowering teams to troubleshoot effectively and minimize downtime.

Instance Assessment

Get AI-driven recommendations tailored to your CSM, ITSM, or HR setup for seamless Now Assist implementation.

Data Correction

Optimize your data effortlessly with AI that identifies and implements improvements automatically.

Data Evaluator

Prepare your service catalogs, knowledge articles, and Incident/Case records for generative AI to maximize its impact and effectiveness.

Leader in Agentic Approach

Skill-Kit (Agents)

Catalog Optimizer
Knowledge Article Optimizer
Prompt Optimizer
Record Summary Optimizer
CMDB Service Mapping Optimizer

Now Assist
Accelerators

Assessment (VA, CSM, ITSM, HR)
Model Evaluation
Effort & Cost Estimation
Track Product/Customization issue
Knowledge Article Optimization
Catalog Optimization

Tech-Assist

AWS Bedrock, NVIDIA LLM
One Drive, BOX, Web, External Sources

Benefits

Improved Search using AI Search
Efficient conversations via Virtual Agent
Predictive intelligence through Tech-Assist
Support for various models
Support for several data sources

Why Choose Us?

We are the experts in this area

Industry Experience

With over 12 years of experience we have the expertise in tackling the ServiceNow problems Customers face everyday.

Innovation

Our team excels in developing and deploying ServiceNow products, utilizing industry-leading algorithms for optimal performance.

Certified Expertise

We hold expert level ServiceNow Certifications related to Customer Service Management and Gen AI, to ensure Customer gets best ROI from ServiceNow Platform.

Built to Deliver

As a ServiceNow Partner we can deploy solutions to recurring problems to the ServiceNow store.

How to Turbo Charge your Now Assist Implementations With Work4Flow

Test - Automated AI testing process

Installation - Expert
implementation Services

Enablement - Instructor Led Virtual Training

Readiness - AI Powered Readiness Assessment

Purchase Now Assist

Data Quality - AI Powered Tools to fix KB Hygiene, Service Catalog Hygiene and Incident and Case Summaries

Work4Flow

is the premier ServiceNow Gen AI partner, boasting unparalleled implementation experience and the largest selection of Gen AI apps available on the ServiceNow Store.

Identify - AI powered tools to identify opportunities to reduce case volume via automation

Create - AI Powered tools for prompt enhancement

Expand - Utilize external data sources external to ServiceNow like Box, Gdrive, Amazon or Dropbox

Monitor-AI Powered tools for monitoring the quality of your AI implementation and AI powered tools for auto improvement

Services We Offer

Empowering Solutions Tailored to Your Needs and Success.

Consultation

Together, we tackle customer challenges by actively listening to understand your problems and then swiftly developing solutions.

Development

We bridge the gap between the latest Gen AI innovations and powerful solutions, collaborating with customers to build frictionless applications that solve your problems.

Implementation

Unlock the full potential of ServiceNow with our team of seasoned implementers. Experts in CSM, FSM, SPM and IoT, we've mastered every type of project over 12 years. We guarantee a seamless experience that empowers and delights you.

Support and Optimization

Your investment doesn't stop at implementation. We'll be by your side, offering ongoing support and optimization to ensure you achieve an outstanding return of investment (ROI).

Meet Our Founder

Leader in Enterprise Innovation and Workflow Management

Transitioned ServiceNow from ITSM to CSM as 'Customer Zero', integrating AI features like case prioritization, categorization, auto-assignment, next best action, and virtual agent.

Onboarded early CSM customers as references to fuel the growth of CSM using patented methodologies.

Onboarded multiple Field Service Management large customers with schedule and route optimization technology.

Sanjay Gupta, with over 20 years of leadership in enterprise markets, notably at ServiceNow, excels in building and scaling sustainable teams. He led flagship products, holds patents, and contributed to technology standards. With expertise in Cloud, SaaS, AI/ML, IoT, and AI-Ops, he's primed to manage enterprise workflows effectively.

San Francisco
California, USA